Get alerted to new conversations
Push notifications bring new chats to your attention. Tap an alert to open the conversation and send a reply.
Text live chat for iPhone
A customer question can come in while you’re out.
Use Text for iOS to answer right away from your iPhone.
Free App Store download
Answer customers away from your desk
You don’t need to open your laptop for every customer question. Check the message on your iPhone and decide how to help.
Handle chats and tickets on iOS
Pick up a chat or respond to a ticket from your phone. Keep a customer’s question moving while you’re between meetings or out of the office.
Check what the shopper is buying
With a supported ecommerce connection, open a customer’s live cart and previous orders. Answer a product question with their purchase details in view.
Follow your team’s activity
See active chats and visitors online in the dashboard. Follow teammates and your AI Agent, and join a conversation that needs your help.
“Extremely well made application for customer service & sales with nice price point.”
Customer Service Manager, Nuvoo
Help customers buy, wherever you are
Follow your team’s customer conversations from your iPhone. Configure your workspace in the web app, then use mobile to follow conversations and respond.
Pick up the conversation on your phone
Leave your desk without leaving a customer’s question unanswered. Open the chat on your iPhone, read the exchange, and continue helping them choose.
Stay involved when AI handles the chat
Set up your AI Agent in the web app to answer using your business knowledge. From mobile, follow its conversations and step in when a customer needs your team.
Follow up while the customer is interested
Configure campaigns in your Text workspace to offer help on your site. When a visitor replies or a lead comes in, use your phone to keep the conversation going.
Keep customer replies together
Text brings connected channels into one inbox. On iOS, respond to chats and tickets without making the customer wait until you return to your computer.
Check in on the day’s results
Use the mobile dashboard to check current chat activity and wins from customer conversations. Open the web app when you want to explore detailed reports.
Get ready to reply on your iPhone
Install the iOS app, sign in to your account, and allow the notifications you want to receive.
1
Get the app from Apple
Open the App Store listing for Text – Live Chat for Business. Install it on your iPhone, or update it if you already have the LiveChat mobile app.
Download for iOS
2
Sign in to your business account
Use your existing account to open your conversations. Starting with Text? Create your workspace and connect your website in the web app first.
Sign up free
3
Allow alerts on your iPhone
Enable notifications for Text in iOS settings. Keep your alert preferences and Focus settings in mind when choosing which messages reach you.
Read the mobile guideChoose the app for your next device
Back at your desk or using another phone? Find the right option in the Text app hub.
Web browser
Use Text in your browser to configure the widget, connected channels, and AI Agent, then return to your iPhone for customer replies.
Open Text web appWindows
Working at a PC again? Install the Windows app for a dedicated window where your team can handle customer conversations.
Text for WindowsMac
Move from your iPhone to your Mac when you want a bigger screen for the conversation. Download the app for your Mac’s processor.
Text for MacAndroid
Have an Android phone on your team? Text is available on Google Play as well as the App Store.
Text for AndroidLooking for LiveChat for iOS?
You’ll now find the iPhone app under Text – Live Chat for Business in the App Store. The name has changed, but the mobile listing is the same.
Same mobile app, with the Text name
If you already use LiveChat on iPhone, update your installed app. The name change keeps your account, conversations, and workflows in place. It does not transfer your subscription to a different product. New Text customers can download from the same App Store listing and sign in to their Text workspace.
iPhone app FAQs
How do I download LiveChat for iPhone?
Open the App Store listing for Text – Live Chat for Business and install the app. This is the mobile app previously listed as LiveChat. If it is already on your iPhone, update it and look for the Text icon. Sign in with your existing account to reach your conversations.
Is there a live chat app for iOS for my business?
Yes. Text for iOS lets business owners and customer service teams reply to customers on iPhone. It is for conversations with website visitors and customers, rather than personal SMS messaging. Visitors contact your business through its chat widget or connected channels; they do not need this app.
Can I keep using my LiveChat account in the iPhone app?
Yes. The iOS app was renamed Text, and the App Store release notes confirm that existing accounts, conversations, and workflows stay in place. Update the app and use your current login. The mobile name change does not itself move a LiveChat account to a new Text plan.
How do I set up live chat on my iPhone?
Download Text from the App Store, sign in, and allow notifications. For a new Text workspace, first use the web app to connect your website widget and set up your team, AI Agent, and integrations. Once your website is connected, customer messages reach your inbox and you can answer from iPhone. The mobile guide explains how the phone app complements your workspace.
Will I get live chat notifications when the iOS app is closed?
The app supports push notifications for new conversations and important activity, so you do not have to keep it open. Allow notifications for Text in your iPhone’s Settings and check your app preferences. iOS Focus modes and notification settings can silence or delay alerts.
Can I reply to tickets and check customer orders on iPhone?
Yes. You can answer chats and tickets from the mobile app. For supported ecommerce setups, you can also view a shopper’s current cart and order history. Connect your store in the web app first to make that information available during customer conversations.
Is the iPhone live chat app free?
The app is free to download from the App Store. To use it, sign in with a business account and an active subscription or trial. New Text customers can start a 14-day trial without a credit card. The download does not include a permanent free Text plan; see pricing for subscription options.
Can I use Text on iPad, and which iOS versions are supported?
The App Store lists the app for both iPhone and iPad. Check the Compatibility section of the current App Store listing for the required iOS or iPadOS version before installing. Apple will show whether the app is compatible with your device.
Does updating the iPhone app change my LiveChat plan?
No. Updating the mobile app to the Text name keeps your existing LiveChat account and plan in place. Which capabilities you can use depends on your account, plan, and connected services. The Text platform features described here are not automatically added to a LiveChat subscription. If you want to move your business to Text, see the LiveChat-to-Text guide.
Try live chat on iPhone
Download Text for iOS to answer customer chats and tickets from your iPhone.
