That’s just one of Freshchat's customer reviews. At LiveChat®, we under-promise and over-deliver.
Free 14-day trial Easy setup Automation
Join more than 35,000 companies that trusted LiveChat
Go with a customer service platform that adapts to your needs without changing your processes and workflows to match its intended flow.
We’re a Freshchat alternative that does what it knows best.
Missed notifications that result in missed chats and customers? None of this happens with LiveChat® — our notifications always keep you in the loop.
With extensive customization, you can adjust the look and feel of your chat widget, adapt the Agent App to your needs, and experiment with our intuitive APIs.
Why limit yourself to 18 integrations when you can connect your live chat with 200+ tools that help you support and sell better?
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Implementing LiveChat® on our website set off a snowball effect. We increased customer satisfaction, average contract length and customer lifetime value, which ultimately resulted in a 20% monthly revenue growth.Johan Danielsson
COO & Co-Founder - Sensorem
Read the storyGet 14 days of LiveChat for free
Automation Robust reporting Ticketing system
With LiveChat as a Freshchat alternative, your customers can connect with you using their favorite messaging apps, and you can reply to all messages in one place.
See all messaging channels
Keep track of key metrics across all plans. Use interactive reports or export data and create your own reports to make better business decisions.
Our Support Heroes are proactive and will walk the extra mile for you, no matter the time of day. You’ll be taken care of 24/7, starting from the first chat.
Use one account to turn LiveChat® into a customer experience powerhouse by integrating it with other pieces of software, including ChatBot, HelpDesk, and KnowledgeBase.
We'll keep your data safe by using top-quality data centers and diverse geolocalization. This helps us go above and beyond the protection required by GDPR.
Watch our demo to discover LiveChat — from L to t.
Take LiveChat for a spin and see how it improves customer engagement, increases customer satisfaction, and grows your sales.
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Tell us about your goals and find the best ways to reach them during a 20‑minute call with one of our Sales Representatives.
The most popular Freshchat alternatives include LiveChat, Intercom, Zendesk, Tidio, and Help Scout. When comparing options, focus on your must-haves: reliable notifications, reporting, a ticketing system, and automation. Many teams switch from Freshchat due to missed notifications, limited customization, and slow support response times.
Common reasons include unreliable chat notifications, complex setup, limited widget customization, and slow customer support from Freshchat. LiveChat delivers consistent notifications, a polished chat experience, and 24/7 support from our own team—starting from your very first conversation.
LiveChat connects with 200+ tools including CRMs, help desks, e-commerce platforms, and marketing tools. Browse all apps and integrations to find your stack—Shopify, HubSpot, Salesforce, and more are supported out of the box.
Yes. LiveChat integrates natively with ChatBot (for AI-powered automation), HelpDesk (for full ticketing), and KnowledgeBase (for self-service). These tools share a single account and complement each other without the complexity of a full suite like Freshworks.
Freshchat is part of the broader Freshworks ecosystem and works best if you're already using other Freshworks products. LiveChat is a standalone customer support platform focused on live chat, ticketing, automation, and reporting—with 200+ integrations so it fits into any tech stack without requiring you to adopt an entire suite.
Yes. LiveChat offers a free 14-day trial with no credit card required. You get access to live chat, automation, reporting, and integrations—everything you need to see if it's the right Freshchat alternative for your team.
Yes. LiveChat is built to scale from small businesses to larger teams. Migration is straightforward—install via a code snippet or integration plugin and you can be live the same day. Our team can assist with onboarding if needed.
See how LiveChat stacks up against other leading customer support platforms.
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