Generate training from past conversations, automate quality evaluations,
and eliminate manual work that keeps your team from scaling.
AgentTrainer connects directly to the LiveChat API. The moment you install, your agent structure, chat history, tags, and team organization sync automatically. No CSV exports or hands-on uploads — the data flows without any manual transfer.
| What you do now | What AgentTrainer does | |
|---|---|---|
Data integration
|
Export CSVs weekly | Pulls data from LiveChat API continuously |
Reporting speed
|
Calculate metrics manually | Aggregates metrics in real time |
Organization
|
Maintain multiple spreadsheets | Centralizes everything in one dashboard |
|
Team management
|
Rebuild reports when teams change | Syncs team structure from LiveChat |
Knowledge source
|
Pull sample chats to build training programs | Generates training from any date range or tag |
Performance insights
|
Analyze raw data from completed trainings | Shows training results in visual dashboards |
quizzes
Select any time range or tag from your LiveChat history. AgentTrainer analyzes conversations and automatically generates interactive quizzes. Your team trains on actual customer scenarios — the questions that come up daily, the objections agents hear most often, and the procedures your best agents use successfully.
Filter by date, tag, department
Fine-tune before publishing
AI-generated from archives
Add PDFs and links
chat simulations
Run customer simulations directly in the LiveChat interface. Agents handle realistic conversations with AI-simulated customers before engaging in their first real chat. They don't learn a separate training tool, then switch to LiveChat for real work. Instead, agents train where they'll work — same interface, same workflows.
Configurable personalities
Multi-chat stress testing
Training mode with hints
Exam mode for assessment
Generate quizzes for any team: support, sales, compliance, or product specialists. Any department using LiveChat can turn conversations into training. Add custom material, PDFs, and links to create comprehensive programs.
Evaluate chats pulled from the LiveChat API automatically, organized by agent, shift, and team. No more CSV exports or tedious manual organization. Your quality assurance team opens AgentTrainer, and the data is ready for evaluation.
Define your own scoring categories and their weights, and set quality levels that match your standards. Evaluate agents individually or by group. Create custom shifts, assign agents, and exclude specific chat tags from performance metrics.
Review chats and deduct points for any shortcomings, like product knowledge gaps or lapses in professionalism. AgentTrainer calculates scores automatically as you evaluate, and rankings update in real time on performance dashboards.
Training matters when you can see its impact on quality scores. See the effectiveness of your programs with automated quality control.
All trainees work through quizzes and practice in simulations inside LiveChat. They learn procedures and the interface at the same time.
Your quality team reviews chats and scores them against your framework. They document every issue with screenshots and remarks.
Spot a knowledge gap during evaluation? You know exactly which procedures need reinforcement. The same tags that organize your metrics can generate targeted training.
Scale your quality control with AI-powered evaluations. The AgentTrainer team learns your scoring framework and prepares tailored, tested solutions in areas where AI actually makes a difference.
AgentTrainer is a training and quality control application for LiveChat. It uses your chat history to generate interactive quizzes, runs customer simulations inside the LiveChat interface, and provides tools for evaluating agent performance with real-time scoring and rankings.
AgentTrainer pulls chat transcripts, agent information, team structure, and tags from your LiveChat account. AgentTrainer uses this data to generate training content and populate metrics.
Yes. Any team using LiveChat can create their own training programs and evaluation criteria. You manage everything from one dashboard.
With simulations, agents practice handling chats with AI-generated customers directly inside the LiveChat interface. You can configure different customer personalities, run multi-chat stress tests, and switch between training mode (with hints) and exam mode (for assessment).
Install the application from the Text Marketplace, authorize the connection, and your agent structure, chat history, tags, and teams sync automatically.
Yes. You can install a free version of this application from the Text Marketplace and upgrade when you're ready.
AgentTrainer analyzes your chats based on a selected date range or specific chat tags to automatically generate quiz questions. You can review, edit, and fine-tune the content before assigning it to your team.
Install from LiveChat Marketplace, connect your account, and start building your first training.
Get AgentTrainer
