Use canned responses
Type # and a shortcut, and the saved reply drops into the message box. Shared and private responses both work.
Upgrade to Text for a better inbox, AI, and tickets
A redesigned inbox brings chats, tickets, and customer details together, so your team can reply without switching tabs. AI Agent handles routine questions. You keep your current subscription price.
Book a migration call
Your LiveChat setup comes with you
Trusted by 30,000+ companies worldwide
Keep your tools and get AI, tickets
and more sales opportunities
Your price stays the same. The AI Agent answers questions and collects leads after hours, and shows products shoppers can add to cart right in the chat.
| Stays as you know it Stays as you know it | More for the same price More for the same price | |
|---|---|---|
| Inbox | Chat list, replies, transfers and canned responses | Tickets next to chats, with each customer’s cart, orders and visited pages |
| Automation | Your routing rules, widget settings and core setup | An AI Agent that answers repeat questions and passes the rest to your team |
| Reports | Chat satisfaction, response time and team performance reports | Visitor funnel, leads by source and sales from chats |
| Price | Your current subscription price, with nothing extra to pay | Free AI Agent answers every month, included in your plan |
| Migration | Your chat stays online for customers while you move | Basic setup in a few minutes, planned with you on a call |
“Now my team can do both: support customers
and spend time on finding and landing new clients.”
Head of B2B Growth, EnterTech
Bring the features you love
Canned responses, routing rules and widget settings come with you. Agents start with the tools they know and pick up the AI Agent and tickets as they go.
Route chats to a team
Send chats to the right team based on the page, domain, country or channel they come from.
Keep your widget forms
Your pre-chat form, offline form and widget languages stay set up the way your customers know them.
“After a couple of hours using Text, our customer service agents were already pros with it.”
Customer Service Manager, Nuvoo
Get one inbox for
chats and tickets
When a chat needs follow-up, turn it into a ticket that keeps the whole conversation. Agents see each customer’s details without switching tabs.
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Tickets from chats
Create a ticket from the chat menu. Its first message carries the chat transcript.
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Customer details
See visited pages, past chats and tickets, and store orders while you reply.
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AI reply drafts
Press space in a ticket reply, and AI drafts an answer from your knowledge sources.
Your AI Agent is live. Ask it a question.
See the AI Agent
on your website
Enter your website address. Text reads your public pages and builds an AI Agent preview that answers like it would for your customers.
Hand repeat questions
to the AI Agent
The AI Agent answers from your website and files, runs the skills you turn on, and passes the chat to your team when a person should decide.
Answers from your files
Add your website, product files and PDFs. The AI Agent answers from those sources.
Runs tasks with skills
Skills greet visitors, collect contact details and create tickets. Describe a new one in plain words.
Hands chats to your team
When a customer needs a person, the AI Agent transfers the chat with the full history.
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99% AI Agent resolution rate at the Olympics
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98% AI Agent resolution rate at a Shopify store
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96% AI Agent resolution rate at a furniture store
Turn more chats
into sales
Reach shoppers when they’re ready to buy, let the AI Agent recommend products, and see every sale your chats bring in.
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Conversion Radar
Catch visitors comparing products or returning to their cart, and send a message the AI Agent writes for each one.
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Product cards in chat
The AI Agent recommends products from your catalog with a photo, price and add to cart button.
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Sales from chats
Track the sales your team and the AI Agent close, from Shopify, WooCommerce or your own store.
Get more for the price
you pay today
Moving to Text doesn’t change your subscription price. Tickets, the AI Agent and sales tools come with it.
Same price
You keep paying what you pay today. The team goes through your plan with you on the call.
AI Agent included
Your plan includes AI Agent answers every month. Add more from billing settings if you need them.
Sales tools included
Conversion Radar, product cards in chat and sales tracking come with your plan. You get them when you move.
Your chat stays online
while you move
Test LiveChat and Text side by side before your team switches. You don’t need a developer for basic setup.
1
Schedule upgrade
The Text team checks your plan, integrations and setup with you. Some LiveChat integrations and license setups need a review, so you know what changes first.
2
Set up the basics
Basic setup usually takes a few minutes, and your team keeps answering chats while it runs. Test your AI Agent in the preview widget before customers see it.
3
Grow with us
Invite marketing or growth teammates to try campaigns, skills and sales reports. A developer helps with advanced setups.
Questions about moving to Text
What is Text, and how is it different from LiveChat?
Text is a customer service platform from the team behind LiveChat, built from scratch around AI. Chats and tickets share one inbox. The AI Agent answers repeat questions and runs tasks with skills, and reports show the leads and sales your chats bring in. Taking and answering chats works the way your team knows from LiveChat.
What will my agents need to learn?
Very little to start. Taking new chats, replying, transferring and using canned responses work the same way, so agents keep working from day one. They can pick up tickets, the customer’s order details and AI reply suggestions as they go.
What happens to my existing setup?
In supported migrations, your canned responses, widget settings, routing rules and core setup keep working as before. Some integrations and license setups need a check first, and the team reviews yours before the move.
What is included in the AI allowance, and what costs extra?
Most accounts get 200 AI resolutions a month at their current price. A resolution is a chat where the AI Agent solves at least one customer question. It counts once per chat, however many questions the AI Agent answers. Chats it transfers without answering, test chats and spam don’t count. If you need more, add packs of 50 resolutions for $49.50 each from your billing settings. You get an email when you reach 90% of your allowance.
How long does basic setup take, and is there downtime?
Basic setup usually takes a few minutes, and there’s no downtime. Your chat keeps working while you move, and you can test LiveChat and Text side by side before your team switches. Trying skills, campaigns and sales reports takes longer, and you can do it at your own pace after the move.
Will my integrations and license configuration work?
Most setups move without changes. Some LiveChat integrations don’t work in Text, and some license configurations need an individual review. Ask in chat or book a migration call, and the team checks your integrations before anything changes.
Who should join the migration call?
Bring the person responsible for customer service. Invite a marketing or growth colleague too, since Text adds campaigns, skills and sales reports they may want to use. You don’t need a developer for basic setup, but one helps with advanced work, like tracking sales from a custom store.
Are the features on this page included in my LiveChat plan?
No. They are part of Text and come with Text plans, not with LiveChat plans, including legacy LiveChat subscriptions. When you move to Text, you keep your current subscription price and get these features with it. On the migration call, the team goes through your plan with you before you move.